Program Services is dedicated to conducting all activities in strict conformance with the ethical principles of professional associations that approved our organization to be a provider of continuing education. Program Services will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Continuing Education Director in consultation with our Provider Compliance Review Consultant.
While Program Services goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, issues may arise which require intervention or action on the part of the staff of Program Services. This statement can be used as a guideline for handling such grievances.
Users of the Program Services web site can direct written complaints to the Continuing Education Director: Karen Albig Smith, LMFT, CAP, MAC, LCAS. Ms. Smith can be reached by email (firstname.lastname@example.org) or by calling 1-305-401-4361. The grievance is addressed at this level, if possible. If not, it is brought for resolution to our Provider Compliance Review Consultant. Users may request a review of a complaint by a Provider Compliance Review Consultant. The user who initiated the grievance is informed of the status of his/her complaint at all levels. The grievance will be reviewed within 7 days and resolved within 30 days of the initial filing. Anyone with a legitimate grievance concerning the quality of a CE course, as determined by the complaint review process will be provided an alternative course of equal length at no cost.
Financial disagreements are determined by explicit policy provided in writing on registration forms, schedules, flyer, and online at the website.
Complaints, in general, are reviewed annually for quality enhancement purposes.