Answers to the most commonly asked questions are listed below. To find an answer to the questions below, simply click on the hyperlinked question.
Q: How do I find my online course?
A: You must be logged in to your account. Once you are Logged in there are two ways to find your account. Click on My Account in the top black bar and click on Your Online Courses. OR your account box appears in the left side of the hone page once you are logged in. There you will also see Your Online Courses. Clink that link and it will take you to you courses page. The study guide icon will be there under your course title and the exam icon is to the right.
Q: How do I purchase an Online Course or Live Seminar and can I purchase more than one at a time?
A: Yes, you can purchase multiple courses and combine Online and Live Seminars in one order. Select the course of your choice by adding it to the Shopping Cart. Once you have added a course to the Shopping Cart, you can continue adding courses by clicking the corresponding button on the left-hand menu: Online or Live Seminars. The Shopping Cart will remember what you have selected. If you wish to delete an item, click on the Trash Can icon located to the right hand side of that item. Once you are done shopping click on the proceed to checkout button located on both the top and bottom of the Shopping Cart page. You will then be sent to our Registration/Checkout page. New Users must complete an online registration form. Returning customers simply login with their username and password before entering payment information.
Q: How many course credits can I earn online?
A: State policies vary on how many hours can be completed online. Many states allow 100% of your CE Credits earned from online. But not all states are the same. Please consult with your state board concerning their continuing education policies.
Q: Can I take an on-line exam without first reading the study guide?
A: We do not prohibit your taking an exam without first reading the study guide. However, you will only have two passes through the posttest before being subject to a retest fee. To receive the maximum educational benefits and avoid frustration, we recommend thoroughly reviewing the entire study guide before taking the exam.
Q: Once I have purchased an online course how soon will I have access to it?
A: Courses can be accessed and completed immediately if purchased by credit card. You may also pay by check if you prefer; however, you will not have access to your online course until we've received payment.
Q: What score do I need to pass an exam and earn CE credit?
A: Passing score on all online courses is 80% or above.
Q: What if I don't pass an Online exam?
A: All Program Services exams are open book. However, if you should fail to pass, you may review the subject material and take the test again. But note that you will only have two passes through the test before being subject to a retest fee. Active online courses expire 180 days from the date of purchase, however, an additional 30 days can be granted if you request it BEFORE your course expires. Please contact us if you think you may need an extension.
Q: Can I exit and return to an online exam or close the study guide if I'm not finished with it?
A: Yes. You may exit the exam at the end of a page of questions. Your account database will automatically keep track of your answers and allow you to start from where you left off, as long as you click on the save answers button located at the bottom of the exam page. Clicking on Complete Exam and Download Study Guide, found in "Your Online Courses" page allows you to enter and exit your course as many times as you wish. Please note If you would like to retain a single copy of the study guide material for future reference, you must save a copy to your hard drive. Once you successfully pass the exam, you will no longer have access to the study guide or completed exam. You will be able to review missed questions.
Q: Where is my account?
A: When you visit our website you will enter on our home page. Log in using the username and password you created and your account box will appear on the left. These include account settings, change password, order history, your online courses, and log out. We have tried to design the website to prevent you from creating a second account. It is important that you contact us for assistance in getting into your account rather than creating a new account. If you have misplaced your user information click "help" on the home page and follow the prompts to get your account information.
Q: What if I forget my username or password?
A: Click "Lost password or Username" on the top of the Home Page, follow the prompts to obtain your user information.
Q: I'm going to need longer than 180 days to complete the course. Can I get additional time?
A: You can contact us BEFORE your course expires to get an additional 30 days to complete your course.
Q: Do I have to fill out the course evaluation form?
A: To receive your CE credit, you must complete the course evaluation form which accompanies each course. Online courses will not proceed to the certificate without completion of the evaluation.
Q: How will I receive confirmation that I have successfully achieved a passing score on an either an on-line course or home study?
A: Online: Once you complete an online course and pass the exam, you will be able to view your passing score. In addition, you will be able to review which questions you missed along with the correct answers. After you complete the course evaluation the print certificate icon will appear. The certificate will remain in your account if you need to print additional copies at a later date.
Q: What kind of computer do I need to take Program Services on-line courses?
A: Program Services courses are designed to run on PCs and laptops with Apple and Windows, & Linux operating systems, using I-Explore/Edge, Mozilla, and Chrome browsers. Other operating systems and browsers may work as well.
Q: Do I have to be online to take the course?
A: You can view your course material online if you wish; however, if you download (save) or print out the study guide, you need only be online to complete the posttest/evaluation and print out your certificate.
Q: I registered and purchased an on-line course, but can't access it. I am getting an error message. What should I do?
A: Please contact us by phone or email. These problems are rare and can generally be solved quite easily. If you don't reach us by phone please send us a detailed email as it may result in a faster remedy to the problem.
Q: Is it safe to give my credit card number for payment online?
A: Program Services uses an encrypted secure server that protects all credit card and confidential information transactions. Read more about our security protocols on the policies page. The green bar on our URL is an extended validity SSL certificate affording our users more confidence in using our site. We do not store credit card information on our site and do not use open SSL which is more vulnerable to virus and attacks.
Q: Will I be notified automatically when Program Services offers new courses?
A: If you checked the box to receive our newsletter emails you will be notified of new course availability.
Q: What if I'm dissatisfied with a course after I've done some of it or completed it?
A: Program Services is dedicated to providing quality continuing education in strict conformance with the ethical principles of professional associations that approved our organization to be a provider of continuing education. Anyone with a specific grievance concerning the quality of a CE course, as determined by the Continuing Education Director or our Provider Compliance Review Consultant will receive credit for an alternative course of equal cost or length. Please read our fee and refund policy on the policies page.
